Installing/upgrading Viewpoint > Troubleshooting a Viewpoint Installation

1.0 Troubleshooting a Viewpoint Installation

The following steps may help you to troubleshoot problems you may encounter while installing Viewpoint 7.1.3.

If you are uninstalling Viewpoint starting over, you must run the drop_tables.sql script, located in the sql/[dbType] directory. This script drops the Viewpoint tables, not the Viewpoint database.

To troubleshoot a Viewpoint installation

  1. Tail the catalina.out file, usually located in the $CATALINA_HOME/logs/ directory, to view information before Viewpoint fully starts.

    2. > tail -f $CATALINA_HOME/logs/catalina.out

    tail -f $CATALINA_HOME/logs/catalina.out

    ...Outer Stack Trace...

    Caused by: pkg.SomeException: Error text here.

    ...Source Stack Trace...

    ...End useful logs...

    SEVERE: Error listenerStart

    ...top of the 'SEVERE: ' stack

    SEVERE: Context [/moab] startup failed due to previous errors

    The most useful information is the Caused by line and the Source Stack Trace, which can be easily found when you search for "SEVERE" and look directly above it.

  2. If the error is not in the catalina.out file, search for it in the viewpoint.log file.

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